Refund Policy

Acreage People – Return & Exchange Policy

At Acreage People, we know that outfitting your acreage isn’t always one‑size‑fits‑all. Gate lengths, panel heights, fencing types — sometimes the first choice isn’t the perfect fit. Our goal is to work with you to make sure you end up with the right product for your land, your animals, and your project. Our policy is designed to be fair, practical, and supportive while ensuring the integrity of the products we sell.

Returns – Within 7 Days

We accept returns within 7 days of purchase on eligible items.

To qualify for a return:

Items must be unused, uninstalled, and in resalable condition
Original packaging must be included where applicable
Proof of purchase is required

If something isn’t quite right, reach out — we’re here to help you sort it out.

Exchanges – Within 30 Days

We offer exchanges within 30 days on eligible items.

We understand that choosing the right gate, panel, or fencing can be tricky. If you picked the wrong size or style, we’ll work with you to find the correct product.

To qualify for an exchange:

Item must be unused and in original condition
Exchange must be for a similar product type (e.g., gate for gate, panel for panel)
Any price difference will be adjusted at the time of exchange

We are happy to help you get the right fit for your setup.

Final Sale Items

Some products cannot be returned or exchanged due to their nature or handling requirements.

Stall Mats – Final Sale

All stall mats are final sale. Because they mark easily once moved and cannot be resold, we cannot accept returns or exchanges.

Special Orders – Final Sale

Any item ordered specifically for a customer — including round pen packages, shelters, and custom quantities — is non‑returnable and non‑exchangeable.

Wire Fence Rolls

Wire fence rolls can be exchanged only if they are completely unopened.

To qualify:

Roll must not be cut, unspooled, or altered
Roll must be in unused condition
Customer is responsible for returning the roll in acceptable condition

Once a roll is opened, it cannot be exchanged.

Non‑Returnable Items

The following items are not eligible for return or exchange:

Stall mats (all types)
Opened wire rolls
Cut wire, mesh, or fencing
Feed, bedding, and consumables
Clearance or discounted items
Any product showing signs of use, installation, or weather exposure

Delivery & Pickup

Delivery fees are non‑refundable
If an exchange requires pickup or re‑delivery, additional charges may apply

Damaged or Defective Items

If something appears damaged or defective at the time of pickup or delivery:

Please contact us the same day
We’ll review the issue and work with you to provide an appropriate exchange

Start a Return or Exchange

We’re here to help make the process easy.

To begin, email us at:
acreagepeople@gmail.com

Please include:

Your name
The item you’d like to return or exchange
A brief description of the issue

We will guide you from there.